FMCG Hydration Brand: 16 days • ₹9.62L Net sales • 1,606 orders • AOV ₹605 • Returning 22.8% • +382% net vs prior period

Period: 21 Sep 2025 – 6 Oct 2025

Electrolyte powder brand with under-leveraged paid and owned channels. Prior 16-day run averaged ₹2L net.

Discount leakage unchecked. No systematic retargeting or replenishment nudges. Cart and PDP friction killing conversions.

Target: 3–4× net revenue while holding CM2 through tighter discount control and AOV discipline.

System we deployed

Paid (Meta):

Static-first creative angles, Advantage+ Catalog with broad targeting, frequency caps to prevent fatigue.

Owned (Email/WhatsApp):

Segmented WhatsApp bursts timed to purchase windows; flash email campaigns for urgency without blanket discounts.

CRO hygiene:

PDP clarity on benefits and guarantees; trimmed cart friction; offer framing to protect AOV and prevent discount stacking.

Experiments that moved the needle

Advantage+ Catalog with broad audience replaced manual interest stacks, better ROAS at scale.

Static creatives highlighting hydration science and electrolyte purity outperformed lifestyle UGC.

Frequency rules prevented ad fatigue; rotated creatives every 3 days to maintain engagement.

WhatsApp broadcasts sent 2 hours post-cart abandon drove 18% of repeat orders.

Email flash campaigns limited to 24-hour windows, created urgency without training discount dependency.

PDP edits: added ingredient breakdown, third-party certifications, and 30-day guarantee above fold.

Cart page: removed multi-step checkout; consolidated shipping calculator into single view.

Offer framing: bundled discounts vs flat sitewide codes to lift basket size and protect net per order.

Period summary

Metric Value
Gross sales
₹18,66,122
Discounts
-₹8,94,459
Returns
-₹9,890
Net sales
₹9,61,773
Shipping charges
₹21,617
Total sales
₹9,83,390
Orders
1,606
AOV
₹605
Returning customer rate
22.8%

Ratios & sanity

Ratio/Derived Value
Discount rate
47.9%
Returns rate (vs gross)
0.5%
Net/Gross %
51.5%
Net per order
₹599
Avg discount per order
₹557
Daily run rate (net / total / gross)
₹60,111/
₹61,462/
₹1,16,633
Orders per day
100.4

Before to After

KPI Prior 16 days Change This period
Gross sales
₹3,44,000 (est.)
₹18,66,122
+443%
Net sales
₹1,99,500 (est.)
₹9,61,773
+382%
Orders
323 (est.)
1,606
+396%
AOV
₹658 (est.)
₹605
-8%
Returning rate
26.2% (est.)
22.8%
-13%

Creative & flow gallery

Top static creative:

Hydration science angle with before-after electrolyte comparison, outperformed lifestyle shots 2:1 on CTR.

Best UGC usage:

Testimonial clips in Stories format for retargeting warm audiences; minimal spend, high conversion.

WhatsApp broadcast:

2-hour post-abandon reminder with ingredient spotlight and limited stock nudge, 18% of repeat conversions.

Email flash:

24-hour “Restock Alert” to past buyers; tight urgency without sitewide discount bleed.

Timeline

Week 0:

Audit identified discount leakage, poor retargeting, and PDP friction. Mapped replenishment cycles and creative gaps.

Week 1:

Launched Advantage+ Catalog, segmented WhatsApp flows, and PDP edits. Saw 2.8× net vs baseline week.

Week 2:

Scaled budgets, rotated creatives, and tightened offer framing. Held 51.5% net-to-gross despite volume surge.

Unit-economics box

  • CM1 formula: Net – COGS – PG – Shipping – Returns
  • CM2 formula: CM1 – Ad spend
  • Shipping recovered via charges (₹21.6K). Returns held under 0.5% of gross.
  • Discount leakage controlled at 47.9% through bundle-only offers and no stacking, prevented margin erosion despite 4× volume.